Earlier this week, youngest had a dr’s appt in the city, so I decided to take a few minutes and pop in to my favorite clothing store. It is a national chain, and since I live over an hour away from any of its stores, I usually shop online. That day I wanted to pop in and see a couple of things in person before I decided to purchase or not. The city we lived in before had one of these stores and I loved it. The sales people were wonderful, and knew just the right amount of pressure to use when I walked in. They would come over, let me know they were there, and then back off. I like that. I miss that.
So I walk in to this new store, and am not even 10 steps in the store before I hear a voice midway through the store (where the registers are located) “Hi, is there something I can help you with today?” all sing-songy and happy. I reply No thank you I am fine. and go over to the nearest rack of clothing to get lost in my window shopping experience.
I am a toucher when it comes to shopping. I have to touch. I have to feel the fabric, very tactile. So I am touching a skirt I had seen online, inspecting its length and all to see if it will be making an appearance in my closet at some point, when I look up to a totally different sales person than the first one, in my face.
Literally, she is in my face. I could smell her breath, and actually feel it. She was that close. “Is there anything I can help you with today?” (again with the sing-songy).
I look here right in the eyes and simple state NO. And go back to looking at the skirt.
“Well I am just right here if there is anything you need assistance with!” And she doesn’t budge.
“No thank you, I am fine.” And I turn and walk away, leaving my inspection of the skirt and deciding it isn’t worth the trouble of her standing over me while I look at it.
“You’ll be happy to know our denim is buy one get one 50% off!” She says following me.
Now, one, there are signs on what seems like every rack stating that fact, so I’m guessing she must think i am illiterate because I would have to be blind to NOT know their denim is on sale buy one get one 50% off. And two, at no point in my short time in the store have I even glanced at denim. I am not in the store for denim, I am there to look at skirts and lingerie. So, I give her my lightest glare and decide to move to the lingerie. Luckily she didn’t follow me.
So I am perusing the clearance rack in lingerie, seeing what bra’s I might be interested in, when the first sales person starts.
“Have you been fitted for a bra within the past 6 months” (you guessed it, she’s sing-songy again)
“By us?” (The sing-songy dropped a bit here, sounding more like accusatory)
“Yes, well the other branch.”
“Oh.” (deflated her bubble I presume) “Well, you have got to try this bra, it is amazing, it feels sooo wonderful, it is fantastic! Have you tried this one on yet, you just have to!” (sing-songy is back)
Now while she is rapidly reeling that off, I am in return letting her know that I have in fact seen that bra, I have felt it and do not wish to try it on. (Personally I don’t like the style, love the fabric but the style is too confining for me)
Also, while she is saying that, she is rushing over to the rack, and grabbing the first one of this new bra she can reach and she is, and I’m not exaggerating, running it over to me, shoving it in my face, like I feel the breeze of the bra waving in my face it was that close. Just in time to finally hear me say I do not want to feel it, try it on or anything else.
Ah the deflated one is back.
She finally gets the hint and goes back to folding shirts at the register.
I decide to purchase one of the clearance bras, because in store it is $40 cheaper than online. I take it to the register, and tell the her that if they had the underwear in my style and size I would have bought them as well.
“Oh I’ll just order them for you” and she starts to order them.
“No, I don’t want to order them.”
“But, I can ship it to your home address free of charge!”
But if you order them with us, its free of charge and it helps us.” All while she is processing the order.
“No, if i decide I want them I will order them myself, from home”
“Are you sure because its all ready and I can just add it to this order”
“No I DO NOT WANT TO ORDER THEM”
“I guess I’ll just take them off this transaction then.”
Now, if that wasn’t such a sizable discount on that bra, we would have never got this far. I would have walked out of the store a long time ago. Probably when she started quizzing me on being fitted recently. But I already had the bra in my hand, it was my size and it was one I had been watching for a long time to go on sale. And, it was 80% off.
That is the only reason I made a purchase in that store.
But I can tell you, they lost a customer.
I won’t go back.
There are three other locations within the same 1-1.5 time frame, and I will just go to one of those.
I have worked retail, I know that you get bonus’ for certain items you sell, I know they probably make commission. But the way those two went about it, is not the way to get that commission.
There were two other customers in that store, neither of which got the hard sell. Well, one came in for 5 pairs of full brief underwear in beige and they kept trying to sell her “Such amazing colors”, and she kept saying BEIGE over and over again. But otherwise. Nope, no hard sell.
I’m not sure why I was their target, other than I was carrying my Coach purse. Somehow that purse seems to invite sales folks to me. Little do they know the purse was a gift and there is no way I could ever afford to buy it myself.
So, lesson here?
Don’t just a book (or person) by its cover (or purse.)