Working in the field that I do, I have lost most patience and compassion for idiots.
My calls go like this…
ME: My name is Charmed, may I have your account number?
Caller: I don’t have that. I just need to order a new card.
ME: Ok, to order a new card, I need to pull up your account, may I have your name and mailing address please?
Caller: Jane Doe (10 seconds pass)
ME: Can I have the complete address please?
Caller: Oh, 123 Main St (another 10 seconds pass while I wait for them to finish giving their address.)
ME: May I have the city, state and zip code please?
Caller: (Getting miffed at this point and showing attitude) Randomville, USA!
ME: And the zip code as well.
Caller: What? Why, don’t you have enough?
ME: I’m sorry, but to pull up your account I have to put in your zip code as well. Can I have your zip code please?
Caller: Yelling at this point 1 2 3 4 5!
Me: Thank you.
What SHOULD have taken 10 seconds period, has now taken over a minute.
ME: Thank you for calling, may I have your account number?
Caller: I don’t have an account, I don’t want an account, STOP SENDING ME MAIL!
ME: I will be happy to take care of that for you, may I have your name please?
Caller: Why do you need that?
ME: To be able to stop sending you mail, I need to know who you are.
Caller: Jane Doe
ME: Can I have the address we are sending mailers to?
Caller: No, just stop sending them. (click)
Um, sure, cuz we all know you are the only Jane Doe in the US!
So yes, I have lost patience with idiots.
Its a side effect of my job.